Privacy Policy

A legal disclaimer

GC Roofing & Guttering Solutions – Privacy Policy

Last updated: January 2026

GC Roofing & Guttering Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Information We Collect

We may collect the following types of personal information when you contact us, request a quote, or engage our services:

• Name

• Address and property details

• Email address

• Phone number

• Photos or videos of your roof or guttering (if provided for quoting or reporting)

• Billing or payment information

• Any other information you choose to provide during communication

We only collect information that is reasonably necessary for us to deliver our services.

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2. How We Collect Information

We collect personal information through:

• Online quote requests

• Phone calls, emails, and text messages

• On‑site inspections

• Social media enquiries

• Referrals from existing customers or partners

Where reasonable, we collect information directly from you.

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3. Why We Collect Your Information

We use your information to:

• Provide quotes, inspections, and roofing/guttering services

• Communicate with you about your project

• Prepare invoices, reports, and documentation

• Improve our services and customer experience

• Meet legal, insurance, and safety obligations

• Maintain internal records and job history

We do not sell or rent your information to third parties.

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4. Disclosure of Personal Information

We may share your information with:

• Our staff and subcontractors involved in your project

• Suppliers delivering materials to your property

• Insurers, assessors, or builders (if relevant to your job)

• Professional advisers (e.g., accountants)

• Government authorities if required by law

All third parties are expected to handle your information securely and responsibly.

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5. Storage and Security

We take reasonable steps to protect your information from:

• Unauthorised access

• Loss or misuse

• Modification or disclosure

Information may be stored in secure digital systems, email platforms, and job‑management tools. Access is restricted to authorised personnel only.

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6. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if the information is inaccurate or outdated. We will respond within a reasonable timeframe.

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7. Website & Digital Services

When you visit our website or social media pages, we may collect non‑identifying information such as:

• Browser type

• Device type

• Pages viewed

• Basic analytics data

This helps us improve our online services. Cookies may be used for basic functionality.

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8. Marketing Communications

With your consent, we may send you updates, service reminders, or promotions. You can opt out at any time by contacting us.

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9. Contact Us

For questions about this Privacy Policy or to request access to your information, contact:

GC Roofing & Guttering Solutions  

Gold Coast, QLD